This privacy policy explains how Pedal Pro processes personal data in connection with its website and bicycle repair workshop services in Varazdin, Croatia.
We may collect identification and contact details, bicycle and service information, appointment details, payment-related records, communication content, and technical data such as device or browser information. Where relevant, we also process inspection notes, quote approvals, service summaries, and records needed to manage intake, repair, collection, and follow-up.
We receive data from website forms, phone or email inquiries, workshop drop-ins, bicycle intake, and communications during inspection and repair. Some data is generated by our systems when you submit a request, browse the site, or complete a transaction.
Essential cookies support core site functions such as page navigation and form submission. Preference cookies help remember basic settings, and analytics cookies may be used to understand site use in a limited and aggregated way. Cookies may be session-based or persistent depending on their purpose.
You may block or delete cookies through your browser, although some site functions may not work properly if essential cookies are disabled. Where non-essential cookies are used, we rely on the controls made available on the site or in your browser to manage preferences.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the relevant purpose and keep records appropriate to the nature of the service relationship.
If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection. If processing is based on consent, you may withdraw it for future processing. Some requests may be limited where we must retain data for legal, contractual, or security reasons.
You may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction in appropriate cases. You may also raise concerns about how your data is handled through the contact details in this policy.
To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details where needed to protect confidentiality and prevent unauthorized disclosure.
We keep personal data only for as long as needed to handle inquiries, provide services, maintain business records, resolve disputes, and meet legal obligations. When data is no longer required, we delete it or anonymize it where appropriate.
The updated version will apply from the date it is published on the site unless a different effective date is stated. We may also give notice of material changes through the website or by direct communication where appropriate.
Personal data is used to respond to inquiries, schedule and manage bicycle intake, carry out inspection and repair work, prepare quotes and service summaries, process payments, maintain records, improve site functionality, and meet legal or accounting obligations. We may also use limited technical data to secure the website and understand how it is used.
We may share data with trusted processors that support website hosting, communication handling, technical maintenance, payment processing, or similar operational functions. These parties are expected to use the data only under our instructions and to apply appropriate confidentiality and security measures.
We may share personal data with public authorities, courts, or other parties when required by law or when necessary to establish, exercise, or defend legal claims. We may also disclose information to comply with lawful requests or to protect the security and integrity of our services.
